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Protect yourself and your company with this thorough service agreement. It covers release of general liability, liability stemming from use of doggie doors, permission for video and photo taking, permission to terminate contract for unsafe situations, permission to place animals in a kennel if needed for safety reasons, agreement to all company policies and permission to enter the property. This form is fully customizable to your company name and logo.

This policy covers a full description including security measures you take when obtaining and keeping a client’s keys. This is a great policy to have if you use lockboxes for your clients but retain a spare key at your office or if you have clients who are unable to have a lockbox and need you to hang onto their key. This form is fully customizable to your company name and logo.

No one wants the worst to happen. A pet in your care gets sick and needs to go to the vet right away. This involves taking the pet off the premises in your own vehicle to seek treatment that you won’t be paying for. This form covers you and gives you permission from the client for this eventuality. Don’t wait until it happens to plan for it.

The unimaginable has happened. While you are caring for a pet, their owner has been in an accident or experienced a medical event that has left them temporarily or permanently unable to care for their pets. Who will take care of their pets? Often this is not the same person as their emergency contact. This form clarifies what you will do in this event and who is authorized to take care of the pets.

Pet parents love getting photos and videos of their pets while they’re away and you love taking these photos and videos to use in your social media and other marketing feeds. More and more legal cases are being initiated for the unauthorized use of personal content. Protect yourself by having the client sign this release allowing you to freely use this content.

The Meet and Greet is your in-person chance to make a great first impression. Show them that you are a true professional by coming in with the right questions! This form will walk you through questions you should ask a client during the M&G organized into handy categories in the order you should ask them. Clients want to feel confident that you’ll take care of their pets the way they would and you can create this confidence simply by asking the right questions.

You’ve hooked a potential great candidate with your job posting aimed at your employee avatar. Now you want to know more about them before you make the time commitment to interview them by phone or in person. This document includes full job applications for both a Pet Care Specialist and a Pet Care Manager and includes the best screening questions to allow you to effectively evaluate whether or not they should be advanced to the interview stage. Don’t waste your precious time on the wrong candidates. Use this application to identify the best candidates.

A great relationship starts with a great job description. It provides clarity to the new employee and allows the employer to set clear expectations. It’s a vital part of your sourcing and interviewing process. This document includes complete job descriptions for both of these key positions in your company and include sections for Job Duties, Skills and Abilities, Pay and hours, Requirements, and Preferences.

You’ve got the applicants filtered down to the best few by using a great job application. Now it’s time to interview them! You want to ask the right questions to know if they are truly a good fit for your company and if they are going to stick around for the long term. This document includes the right questions to ask for both a Pet Care Specialist and a Pet Care Manager and includes notes to the interviewer on what to look/listen for in the candidates answers.

Like it or not we live in a legal society and we need to clearly spell out what your rights are and what your employee’s rights are in accepting employment with your company. This is a complete employment agreement between employee and employer defining employment at will, extent of services, compensation, confidential information, non-solicitation, return of company property and other needed information.

If you’re using Independent Contractors you still need an agreement to cover yourself. You need to clearly spell out what your rights are and what your ICs rights are in being engaged by your company. This is a complete employment agreement between independent contractor and employer defining terms of the contract, extent of services, compensation, confidential information, non-solicitation, return of company property and other needed information.

Finding, hiring and onboarding new employees and ICs is complicated! There are many steps in each of the different phases including Defining the ideal candidate, Sourcing, Interviewing, Hiring and Onboarding. Skipping or forgetting steps leads to potentially hiring the wrong person or losing someone you’ve worked so hard to find. Don’t leave it to chance that you will remember everything. This plan lists everything you need to do to find and hire a great person. Once you’ve found that person this plan will walk you through how to best onboard them including administrative, office and field training. Everything you need to cover to get that shiny new person through their first day, their first shadow/training visits, their first solo visits and out in the field representing your company in the best way possible.